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ignition casino welcome bonus

If anyone else who was tracking hands when they first started playing on Ignition with the Poker Welcome Bonus, I'd love for you to chime in with how much rake you paid in the 30 day period, and how much of the bonus you unlocked if you can still find that information. Thanks for the suggestion to post it on their forum, should be interesting at least to see whether they remove the post, ignore it, or actually do anything to address it. Absolutely made my blood boil, and eventually they told me to call if I needed further assistance. It took from October 6 until October 13 for them to finally make a manual adjustment to the amount of the bonus I had unlocked, and that adjustment actually seemed to bring the number close to the correct amount. Sorry to hear about your issues. Here are the cliff notes on the communication regarding the bonus problem. I gave her as much information as she could understand to make sure they understood the problem, since they refuse to let you talk to or email a supervisor or the Promotions team directly. If they're going by Rake Attributed, I should have received over 37, Ignition Miles, but if they're going by Rake Contributed, I should have received only 36, Obviously nobody cares about how many Ignition Miles they have earned because they are so pathetically worthless it's insulting, but since the bonus unlocking is tied to how many Ignition Miles you earn, I was monitoring it. I actually remember searching 2p2 and other poker forums before I deposited because I was trying to estimate how many hands and how many hours of 2-tabling 50NL Zone I would need to play to clear the bonus, and I read multiple posts where people said they were multi-tabling 8 hours per day and couldn't come close to clearing the whole bonus, which seemed strange to me since I was able to comfortably play enough hands while having a full time job and taking a bunch of days off completely. It's "only" bucks from me, but if it's happening to everyone, it's a large amount of money that is getting taken from the players. On October 12, I asked them to confirm the total amount of rake I had paid on the site, and they told me it would take hours their favorite time estimate to give and subsequently miss to calculate the amount of rake I'd paid. I know it's too late, just wondering that. I downloaded all the hand history files from Ignition and loaded them into PokerTracker. I actually really like playing on Ignition, but I obviously can't play on the site after this experience. So, gate well-kept by her I guess. I guess I would need to be more demanding to talk to a supervisor or receive an email from the manager of the actual departments, but I actually did try both those things! Interestingly, Betonline's processor did the same crap, and they instantly credited me when I called up and told them what happened. I did not notice any change after the 30 days expired for me; from the looks of it, if I had kept playing beyond the 30 days, I would have kept unlocking the bonus in the same fashion. She told me there was no way to speak to a supervisor there, and that the Promotions team doesn't talk on the phone or send emails. Use BTC, as far as can tell, does not go through processor. Of course I'm happy to answer any questions about any of this, and I actually have screenshots of all the bonus payments I received in the time the bonus was active if people want to see that, just didn't bother posting them because this is long enough anyway. Then I'd still persist, and they'd finally admit I was right, but that it was not Bovada's policy to make up for any skimming by their processors lol. Almost every email contradicted the one before it. However, in my state, that is all that is allowed. The e-mail support is run by monkeys who skim your e-mail for 30 seconds and fire back a canned response. By far the worst customer service experience I've ever had. Refused to let me talk to any supervisor again, and I told him that I was fed up, that I've seen this routine before, and that if his "update" was just that he had investigated and found that the account was correctly adjusted, with no further explanation, I would stop playing on the site and withdraw all my money. Here is definition from poker tracker: Rake Contributed is: Total amount of money removed from the pot as rake divided proportionately by the amount of money the player contributed to the pot. Where are you getting the 30 day notion from? Unfortunately now I'm pretty worn out of dealing with them. Especially when it's so difficult to get them to take any feedback seriously and escalate it to the right people. If anyone from Ignition reads this, give me my money please. Haha, thanks, Kilowatt! By October 19, I still had not heard back from them, I pinged them again, and after that they essentially refused to talk to me, answering every email with "I see that we have already helped you with this issue". The upfront deposits seemed to be more heavily weighted unsure of the math. A couple of good things: during this time I downloaded a couple of hand history files that were corrupted, and their customer service was very prompt and helpful in resolving that. One caveat, they don't specify precisely what they mean by "per dollar of rake", but it seems like the most reasonable interpretation is that it means per dollar of rake paid from pots that you win. Strangely the bonus said it would have expired in a year instead of in 30 days, but I assumed that was a clerical error or something and that if I took advantage of it, it might come back to bite me when I tried to make a withdrawal. Reason: It is not based on only pots you won. So I have to give them some respect for not giving me a hard time withdrawing my money. This is just an unfortunate fact of live of that network. But, if you fold your blinds, and the pot is won pre flop, then there is no rake. If they refuse, at least demand an e-mail from a manager from one of those two departments. Originally Posted by Kilowatt. The relevant bonus terms are: 1. There's really no way for a player to know if they're getting underpaid without monitoring the rake paid during the bonus period with a HUD, which I'm sure many people don't do. In the following 4 weeks, I exchanged dozens of emails and spoke to their customer service on the phone 3 times, and every experience was positively enraging. I'd love to know if anyone else tracked the rake they paid during the bonus period and whether it was consistent with the ignition miles earned and the amount of the bonus you received. Then I'd get someone on the phone who had the capability to understand but purposely tuned me out and gave me BS answers. Also, Rake contributed is what they use. Those are the people with real power. Sounds like everything is the same between you and I, so I'd recommend downloading your hand history files and saving them so that you can load them into your HUD later and see how much rake you've paid and whether it jives with the ignition miles and bonus you receive. Either way, I can't play on the site, despite how much as I would like to for the Zone tables. I called a final time on November 11 and it took 39 minutes, again trying to explain the problem to some guy who didn't really understand, and at the end he told me he needed to investigate further and potentially talk to another department, and would send me an update by the end of the night. I did not play enough volume to clear the bonus. For about 5 minutes at the end of the first call I was trying to get her to let me contact someone with more power somehow. I considered continuing to play, but I wouldn't have been able to make it in the day period anyway. I know you were eventually denied one, but if that happens, hang up, call back, and claim you want a supervisor for some BS reason unrelated to what you're really calling about. Their front line phone reps are powerless and are basically just gatekeepers. Plus, it's just that the terms are the terms and Ignition is supposed to abide by them too. But even if I had done that, I still would have shared this because I think people considering depositing should know that there's a chance they're going to be underpaid on the bonus, if possible I'd like to find out if others experienced this, and I want Ignition to actually take it seriously and fix the root of the problem, not just give me bucks and forget about it. On the plus side, they are super-reliable with payouts, and also quick, as you saw. Last edited by FutureInsights; at AM. First they would truly not understand usually a front line customer service monkey. Finally, on November 9, they send me an account message that just says it's correct, with no further explanation whatsoever: Infuriating. Please spend my dollars on something cool. And if you're considering signing up and claiming it You can bring this up directly in the Ignition forums, rollover confuses some folks still me as well. I first contacted their customer service about the bonus funds not unlocking as they should be on October 6. Threatening to publicize the screw job can sometimes help, as it's gotten them to reverse awful decisions against me. Well I was hoping I was going to have a better resolution to report when I wrote this post which I was going to write whether they paid me or not , but it is what it is. It's not like you will have many bonuses behind that, and it will eventually clear. Anyway, you just have to understand Bovada and its idiosyncrasies, and then decide if you want to bother with it. He said he understood, and here's the update he sent me later that night: Well, Ignition, you wore me down and wasted my time until I gave up. First time, November 2, 55 minutes on the phone with someone who didn't understand the way the bonus worked, and eventually said she would need to escalate it to the Promotions team and I should hear within hours. But after that, it continued to accrue slower than it should have, and the Ignition Miles were not consistent with the amount of rake I had paid.

Customer service was downright unhelpful, bordering on obstructive. There was a ton of static on ignition casino welcome bonus line so I couldn't really contest anything since I could barely hear him.

By forfeiting it, I was basically accepting that I wouldn't get the rest of the bonus, but I definitely appreciate it, as it seems like they are earnestly trying to do the fair thing.

That withdrawal went through in about 12 hours, which absolutely shocked me since I was expecting to be put through the ringer after all the grief their customer service gave me about the bonus issues. The Ignition Miles earn rate is 15 Ignition Miles per dollar of rake in poker cash games. Here are the stats bad reg, I know, I know : You can see Rake Attributed the amount paid out of pots that I won , Rake Contributed the amount of rake taken out of my bets, whether or not I won the pot , and Rake Share the amount of rake taken divided evenly by the number of players at the table. Didn't hear anything, as usual, so I called again November 6, 24 minutes on the phone and the guy told me to just monitor my account messages and there was nothing to be done. Either they are deliberately underpaying rewards, or their software sucks and they don't care. Only when I threatened to use my website and poker radio show to publicize the matter did they back down. I thought it would be helpful to have the correspondence in writing since they flip-flop so much, and I thought it would be easier to explain the problem in writing vs over the phone So I thought that there would be a greater chance that the Promotions team or whoever it gets escalated to would actually get the relevant information if I sent it via email, instead of literally playing the telephone game. Was it a long time ago that you claimed it? I just wish I had heard that advice before. It was their payment processor stealing. Keep in mind that Bovada wasn't gaining anything here. To share an update on this: After posting this thread on the Ignition forums as well, I received a message on the Ignition forum from one of their moderators, Foster, which said that they investigated, and they did see that the bonus was not unlocking according to the description on the website. Here's some advice I can give you: 1 Don't ever do e-mail customer service, except for super simple things or when they require it for an official request. Their math here only shorted me 50 bucks - not bad compared to their usual standards. However, they chose to close their eyes to it, instead of make it right for the customer. You should press for those teams to call you if possible. Then I'd persistently keep explaining it, and they'd pretend not to understand. I'd have to assume I'm not the only person this has happened to.